Snigdha Reddy

Customer Engagement Lead

Hyderabad, IN.

About

Strategic ServiceNow Process Lead and Business Analyst with approximately 9 years of experience, currently leading customer engagement initiatives at dsm‑firmenich from Hyderabad, India.

Work

dsm‑firmenich

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Customer Engagement Lead

Hyderabad, Telangana, India

Summary

Leading customer engagement efforts, leveraging ServiceNow and process optimization to enhance client interactions and service delivery.

Tata Consultancy Services

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Process Manager

Hyderabad, Telangana, India

Summary

Managed operations and process initiatives as Process Manager, driving efficiency improvements within IT services.

Education

Birla Institute of Technology and Science, Pilani—for Dubai campus

Dubai, Dubai, United Arab Emirates

Bachelor of Engineering Computer Science

Skills

IT Service Management

ServiceNow, Customer Service, Incident Management.

Process Improvement

Operational Efficiency, Lean, Workflow Optimization.